Service
ROOTS CONNECT 24/7
Roots Connect 24/7 helps local businesses manage customer conversations through WhatsApp, Facebook and Instagram more efficiently. By combining automated responses, lead capture and organised follow-ups, it helps your business respond faster, guide customers towards the right next step and turn everyday messages into valuable opportunities – even after hours.
A SMARTER WAY TO MANAGE CUSTOMER CONVERSATIONS
TRACK ROI
See which conversations and campaigns generate valuable leads for your business.
BUILD CUSTOMER RELATIONSHIPS
Keep customers engaged with relevant broadcasts, reminders and business updates.
DRIVE REPEAT BUSINESS
Use automated follow-ups to encourage existing customers to return.
CONNECT YOUR MARKETING
ROOTS CONNECT 24/7 can work alongside your existing Roots Media services to create a more connected customer journey.
WEBSITE & LEAD CAPTURE
Connect website enquiries directly to your structured WhatsApp customer journey.
SOCIAL MEDIA CONTENT
Create relevant content that can support broadcasts, promotions and ongoing customer communication.
CLICK-TO-WHATSAPP ADS
Turn paid social-media engagement into direct conversations that are easier to capture and track.
HOW ROOTS CONNECT 24/7 WORKS
ROOTS CONNECT 24/7 creates a clearer journey from a customer’s first message to your business’s next action.
STEP 1: CONNECT
We connect your Facebook, Instagram and website enquiries to a structured WhatsApp customer journey.
STEP 2: AUTOMATE
We set up instant responses, frequently asked questions and lead-capture journeys tailored to your business.
STEP 3: ENGAGE
Send broadcasts, reminders, specials and relevant updates to customers who have opted in to receive them.
STEP 4: GROW
Pass valuable leads to your team and keep customer information organised for easier tracking and follow-up.
Simple, honest pricing
WhatsApp automation for your business
Setup: R5,000 once-off
Monthly support: R1,500
Meta message fees are billed at cost. 6-month minimum.
Bundle & save: combine WhatsApp, a website and social media and we will discount the package.
COMMON QUESTIONS
Book a free 15-minute demo and discover how Roots Connect 24/7 could help your business respond faster, organise customer enquiries and create more valuable conversations.
COMMON QUESTIONS
IS THIS THE SAME AS THE FREE WHATSAPP BUSINESS APP?
No. Roots Connect 24/7 uses the WhatsApp Business Platform to support more advanced automation, customer journeys, broadcasts and lead management than the standard WhatsApp Business app.
DO I NEED A BIG TEAM TO USE IT?
No. The system helps manage initial responses, frequently asked questions and lead capture automatically. Your team can then step in when a customer needs personal assistance.
CAN I SEND PROMOTIONS AND SPECIAL OFFERS?
Yes. Businesses can send relevant reminders, promotions and updates to customers who have opted in, provided all messages follow the applicable WhatsApp and data-protection requirements.
CAN IT WORK WITH FACEBOOK AND INSTAGRAM?
Yes. Facebook and Instagram enquiries can form part of the customer journey and guide interested customers towards WhatsApp for continued communication and follow-up.
WILL AUTOMATION REPLACE PERSONAL CUSTOMER SERVICE?
No. Automation handles repetitive questions and initial lead capture, while clear handover points allow your team to take over conversations that require personal attention.
OUR PHILOSOPHY
An inclusive community, not an exclusive club
When someone messages you on WhatsApp, Facebook or Instagram, they should never feel like a stranger. Roots Connect 24/7 quietly builds a customer record (CRM) as people chat: who they are, what they asked about, and what they are interested in.
So when they come back, they are recognised. You can follow up personally, remind them of a booking, or let them know about a new offer or a discount when they add a service like social media. Every customer feels welcome, known and part of your community.
That is what we build: an inclusive community around your business.
Let’s Start Something new
Say Hello or Let’s grab a cuppa!
Chat to us on WhatsApp
No forms to fill in. Tap the button below, or scan the code with your phone, and our 24/7 assistant will reply straight away.
How can I help?
Prefer email? glen@rootsconnect247.co.za